Redemption

Complete operator information, including local telephone numbers at your destination, are included on your e-ticket. You must bring e-ticket(s) on your tour, as they serve as proof of purchase.

Terms & Conditions

Please read the Standard Cancel Refund Policy prior to booking your ticket

  • Prices may vary and are subject to availability by season, weekend, and/or holiday.

  • While we will make every effort to maintain a regular operation, we reserve the right to cancel a scheduled tour and issue a full refund to affected customers under special weather conditions (light drizzle, we still HUNT!).

Our guides work very hard to keep the oral histories of Galveston alive and entertain. If you enjoyed the tour and learned anything new about Galveston...
PLEASE REMEMBER Your Guides!

Cancellation and Refund Policy

If a reservation has to be cancelled, customers will be charged a fee depending on how far the departure date the cancellation takes place to compensate the tour guides who had already set the date aside:
 

  • Within 3 days prior to departure - 30% of total purchase amount

  • Day of departure or no-show - 100% of total purchase

 

Cancellation and Refund Procedure

 

1. You can submit your request via the Contact Us link.

 

2. You can submit your request with detailed explanation directly to
     Spooky Strand Tours by mail

     Ghost Tours Limited

     4509 Ave. P

     Galveston, TX 77551
 

Your refund request will be answered and processed promptly. If you do not receive the reply within one business day, please call the office immediately @ 832.245.0492. We will not be responsible if email, mail or texts fail to reach us.

NOTE: We cannot grant refunds more than 30 days after completion of tour.

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